Disclosures & Policies
Transparency and accountability
As a non-profit organization, we're committed to transparency in our operations and policies.
Non-Profit Organization
His Story Coaching & Counseling is a registered 501(c)(3) non-profit organization. All donations are tax-deductible to the extent allowed by law.
View our annual IRS Form 990 for financial transparency.
Download 990 Form (PDF) →Texas Behavioral Health Executive Council (BHEC)
Our licensed counselors are regulated by the Texas Behavioral Health Executive Council (BHEC), which oversees Licensed Professional Counselors (LPCs), Licensed Marriage and Family Therapists (LMFTs), and Licensed Clinical Social Workers (LCSWs) in the state of Texas.
Your Rights as a Client
As a client of a licensed mental health professional in Texas, you have the right to:
- Be informed of your counselor's credentials and license status
- Receive a copy of the Professional Disclosure Statement
- Expect confidentiality within legal limits
- File a complaint if you believe your rights have been violated
- Receive ethical treatment according to professional standards
Filing a Complaint
If you have concerns about the conduct of a licensed mental health professional, you may file a complaint with:
333 Guadalupe, Tower 3, Suite 900
Austin, TX 78701
Phone: 512-305-7700
Website: www.bhec.texas.gov
You can verify the license status of any mental health professional in Texas through the BHEC online license search.
Verify License Status →Privacy Policy
His Story Coaching & Counseling is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your personal information.
Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email, phone number, address)
- Health information necessary for treatment (protected under HIPAA)
- Payment and insurance information
- Information submitted through our website forms
How We Use Your Information
We use your information to:
- Provide counseling and coaching services
- Process payments and insurance claims
- Communicate with you about appointments and services
- Send occasional updates about our organization (with your consent)
Information Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Contact Us
If you have questions about this privacy policy, please contact us at info@his-story.org or call 817-906-1111.
Last updated: January 2026
Informed Consent
Before beginning counseling or coaching services, you will be asked to review and sign an informed consent document. This document outlines:
What to Expect
- The nature and goals of treatment
- Potential benefits and risks of therapy/coaching
- Your rights as a client
- Confidentiality and its limits
- Fees and payment policies
- Cancellation and no-show policies
Confidentiality
What you share in sessions is confidential with the following exceptions required by law:
- Imminent danger to yourself or others
- Suspected abuse or neglect of a child, elderly, or disabled person
- Court order or subpoena
- When you provide written authorization
Your Rights
You have the right to:
- Ask questions about your treatment at any time
- Refuse or discontinue treatment
- Request a different counselor or coach
- Access your records (per HIPAA guidelines)
Cancellation Policy
24+ Hours Notice
Cancel or reschedule with at least 24 hours notice at no charge.
Less Than 24 Hours
Late cancellations may be subject to a fee of up to 50% of the session rate.
No-Show
Missed appointments without notice may be charged the full session rate.
We understand emergencies happen. Please communicate with us as soon as possible, and we will do our best to accommodate your situation.
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Health Information Rights
You have the right to:
- Request restrictions on certain uses and disclosures of your information
- Receive confidential communications
- Inspect and obtain a copy of your health record
- Request amendments to your health record
- Receive an accounting of disclosures
- Receive a paper copy of this notice
Our Responsibilities
We are required to:
- Maintain the privacy of your health information
- Provide you with this notice of our legal duties and privacy practices
- Follow the terms of the notice currently in effect
- Notify you if we cannot agree to a requested restriction
Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. You will not be retaliated against for filing a complaint.
Effective Date: January 2026
Documents & Forms
Download important documents and forms.
990 Form (2024)
Annual IRS Form 990
PDFClient Intake Forms
Forms provided at first appointment
Contact office